FAQ

The printer has not sensed the labels properly. This could be because the labels are not properly installed. Open the printer and check that labels are in the guides.

The printer could be out of labels/ribbon or the memory is confused. Check labels, ribbon and turn off for one minute and back on.

It may be out of label or ribbons. Open printer, check and replace as necessary. If this does not work, try turning the whole device off and on again.

Test equipment supplied via Metrotest will normally have a 2-year warranty. Accessories such as scanners and printers 12 months.

Test results need to be reliable or else a pass may not actually be a pass. Therefore, a calibration check and adjustment (where necessary), should normally be done for most peoples’ test equipment and this will likely be every 12 months.

Call us first, maybe we can solve the problem over the phone, but if not we can most likely fix it – we fix and calibrate more testers (all the common makes and models) than anyone else in New Zealand.  If you have purchased from us then we will also endeavour to give you a loan tester to keep you working.

Our PAT testers are very easy for a ‘Competent’ person to use so normally we do not need to show anyone in person.  Talking through ‘how to’ via telephone support is very common and if necessary we do have our own testing technicians and trainers around New Zealand if face to face is required, so if necessary we can.